To provide customers with accurate product information and an eye-catching and interesting element, CJ ENM O SHOPPING DIV. has made customer-oriented broadcasting in collaboration with various professional employees . With Asia’s largest scale studio, CJ ENM O SHOPPING DIV. can introduce large-sized products such as automobiles, and it can even host fashion shows, as well. CJ ENM O SHOPPING DIV. thus has been offering more value than simply shopping to our customers.
CJ ENM O SHOPPING DIV. provides outstanding customer services and rapid responses for all customers from TV Home Shopping, CJmall and Catalogue. Since 2012, for the convenience of the hearing impaired, we have been offering ‘sign language service’ for the first time in home shopping business and online retail industry. Since 2013, we have introduced ‘visual ARS services’ for customers convenience and accessibility by indicating their current order status on smart phones and mobile devices. In 2015, As Mobile Shopping Market were expanded, we have introduced ‘Live Chat Service’ to help customers at every stage of the buying process. CJ ENM O SHOPPING DIV. is planning to launch various services to maximize customer’s satisfaction.
|Location of Customer Service Center||Seoul Center, Busan Center|
|Number of workers||800 workers|
|Average number of daily cases||130,000 cases|
To the best of their ability, CJ ENM O SHOPPING DIV. makes an effort to deliver products ordered by customers quickly and accurately. We provide specialized delivery services such as ‘same-day shipping’ for customers to receive what they order in the morning in the same day, and ‘weekend delivery’ for customers to receive on Sunday what they order on Saturday.
|Location||Gunpo Distribution Center, Bugok Distribution Center|
|Delivery Satisfaction||Next-day delivery 95% (where delivery is completed day after the product is shipped)|
CJ ENM O SHOPPING DIV. operates thorough customer management services and strives to achieve improvements in customer satisfaction.
|Three strikes system/
Hazard product blocking system
|Since 2002, we run the ‘three strikes system’ to prohibit partners from selling products in which quality has been reported to be problematic for more than three times. In 2010, we were the first ones in the online shopping malls to introduce the ‘Hazard product blocking system' which automatically prohibits the sale of products including food, cosmetics, and baby products if the products have any quality issues.